Privacy Policy

1. What Information We Collect (and Why)

We only collect what genuinely helps us serve you better.

a. Information You Share With Us

You may choose to share:

• Your name, email, phone number
• Company or brand details
• Project requirements or queries
• Messages shared via forms, chatbot, email, or WhatsApp

We use this information only to respond, quote, collaborate, or continue conversations you start.

b. Information Collected Automatically

Like most websites, we collect basic usage data:

• IP address and browser type
• Device information
• Pages visited and time spent
• Referring source
• Cookies and similar tools

This helps us understand what’s working and improve the Oakliv experience.

2. Chatbot, Design Library & Product Stories Data

Our website includes:

• A chatbot to answer questions and guide you
• A Design Library to help you explore cork textures, finishes, and applications
• Product Stories that showcase real use cases, applications, and design journeys of Oakliv products

When you use these features, we may collect:

• Your queries, interactions, and selections
• Contact details (only if you choose to share them)
• Design preferences, shortlisted items, or saved stories
• Engagement data such as viewed stories, time spent, or clicks

This information helps us:

• Respond more accurately
• Improve recommendations and storytelling
• Understand what products and stories are most relevant
• Follow up only on requests you initiate

3. How We Use Your Information

• Reply to inquiries and requests
• Share samples, quotations, or product details
• Improve our website, chatbot, and design library
• Maintain security and prevent misuse
• Comply with legal obligations

We don’t spam. We don’t sell data. Period.

4. Cookies (The Simple Version)

Cookies help our website run smoothly and understand traffic.

You can disable cookies in your browser anytime. Some features may not work perfectly without them.

5. Sharing & Disclosure

We never sell or rent your personal data.

We may share limited data only with:

• Trusted service partners (hosting, analytics, CRM, chatbot tools)
• Legal authorities, if required by law

All partners are bound to keep your data confidential.

6. Data Security

We use reasonable technical and organizational safeguards to protect your data.

That said, no internet system is 100% secure—but protecting your information is something we take seriously.

7. Data Retention

We keep your information only as long as needed:

• To respond and collaborate
• To meet legal or compliance requirements

When it’s no longer needed, it’s securely deleted.

8. Your Rights (GDPR & Indian IT Act)

Under applicable laws, including:

• GDPR (EU Regulation 2016/679)
• Information Technology Act, 2000 & SPDI Rules (India)

you have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Withdraw consent at any time
• Opt out of non-essential communications

To exercise these rights, email us anytime.

9. Third‑Party Links

Our website may link to external sites. We’re not responsible for their privacy practices—please review their policies separately.

10. Children’s Privacy

Oakliv does not knowingly collect data from anyone under 18.

11. Updates to This Policy

If we update this policy, we’ll reflect the changes here with a new effective date.